Last updated: January 2025
Hartlex Gallery ships to all 50 United States. We do not currently ship internationally or to PO boxes.
Orders are processed within 1-2 business days of being placed. Orders placed on weekends or holidays will be processed the next business day.
We offer free standard shipping on every order, with no minimum purchase required. Free shipping applies to all US addresses only.
Once your order ships, you'll receive an email with a tracking number. You can track your package directly through the carrier's website.
Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you need to change your address after placing an order, contact us immediately at info@hartlexgallery.com or +1 (256) 801-9168.
If your package arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date. We'll work with the carrier to resolve the issue and send a replacement or issue a full refund.
Décor items such as mirrors and sculptures require careful packaging. We use protective materials and double-boxing where appropriate to ensure safe delivery. If an item arrives broken, please send a photo within 7 days and we'll send a replacement at no cost.
Monday – Friday: 9am – 5pm CT
Saturday: 10am – 2pm CT
Sunday: Closed
If you need assistance outside of business hours, please email us at info@hartlexgallery.com and we'll respond on the next business day.
Questions about shipping? Email us at info@hartlexgallery.com or call +1 (256) 801-9168.